I am the Senior Account Rep with the State of Maine with the Utility group. I just wanted to let you know about a recent interaction I had with Ed Donald. My largest customer in Maine had an odd request for a hex nut that would fit a utility grade square head machine bolt with rolled threads. I had never heard of such a thing and was prepared to tell them it wasn’t available. My inside sales rep reached out to Ed as a last ditch attempt, and he immediately had an option for us. We, and our customer, were a little leery if the offering would actually work, so he immediately  sent out a sample to our warehouse in Manchester, NH so our warehouse foreman could try it on a stock bolt. It was a perfect match. I know this was a small order, but it allowed us to solve a problem for our largest customer.

I’ve been in this industry for over 20 years and I deal with many customer service reps daily. It’s been a long time since I’ve worked with someone like Ed. He treated our small request as though it was as valuable as a large opportunity. His attention to detail, his prompt response time and professionalism was a refreshing change to my daily interactions with other  customer service reps.

It’s been a long time since I’ve worked with Specialty Bolt and I’m embarrassed to admit this, but I sometimes forget to check with SBS when I have a fastener need. Ed has changed that. SBS will now be my first option on all future fastener needs.

K.W., Hooksett, NH

SBS has been our supplier for over ten years now. We’ve always had a good relationship with SBS and the quality of the service is great. Delivery and quality of the product has always met requirements, and the personnel is always up-to-date and helpful.

G.C., Quebec, Canada

I have been doing business with SBS for some time, and it has been a great experience. From the vendor managed inventory (VMI) to customer service, the help we have received has been outstanding. I expect the same or better experience for the future.

R.R., N. Brunswick, NJ

We are very satisfied with the sales and service level provided to us by SBS. We have developed a mutually beneficial relationship over the past 10+ years. SBS has provided service and support exceeding our expectation levels here. Their prices and quality have been excellent, with world class on time delivery performance.

In short, we would recommend SBS to any business seeking a strong and reliable partner for all necessary fasteners and hardware components.

S.R., Meriden, CT

I have had the pleasure of doing business with SBS for over 10 years. All the customer service personnel I have dealt with have been exceptionally knowledgeable and eager to assist in any way they could. Their politeness has been duly noted and for this reason I have been a loyal customer. My experience with SBS has been 5 stars and I look forward to doing business with them for the next 10 years. Keep up the great work.

J.P., Pepperell, MA

Our corporation has been doing business with SBS for over 10 years and considers them a valued supplier. Most recently, our relationship with SBS has been in cooperation with iPower in our VMI. SBS offered us solutions on component choices and has visited on occasion with experts in the hardware world to explain worldwide manufacturing practices. The staff is extremely helpful and responsive to all of our component needs. A pleasure to work with!

D.R., Ansonia, CT

I have been working directly with SBS for many years. They are a strong partner who has provided my clients great support. Customer Service, pricing, kitting, hardware, etc., they do it all. Look forward to continuing and building on this very important relationship.

B.P., Bloomfield, CT

We been working with SBS for about 5 years. Our account manager has been a great example of how customer service should be. Our relationship with SBS has always been a pleasing one. We always receive our parts within 1 to 2 days.

One of the best qualities about SBS is their honesty and business ethics for their customers. If SBS finds a better price for a part that you’ve been getting from them, on your next order they will let you know. We look forward to continuing our relationship with SBS.

E.L., North Brunswick, NJ